Junior Client Onboarding Specialist (Intellectual Property)

TL;DR

Junior Client Onboarding Specialist (Customer Support/IP): Guide new clients through the onboarding process and manage portfolios with an accent on seamless transition, customer service during US time zones, and cross-functional collaboration. Focus on resolving client requests promptly and managing patent-related communication globally.

Location: Onsite in Metro Manila, Philippines. Requires working night shifts to align with US time zones.

Company

hirify.global is an international organization specializing in professional Intellectual Property services.

What you will do

• Guide new clients through the onboarding process, ensuring a seamless transition and service setup.
• Manage and regularly update client-specific portfolios in alignment with company standards.
• Provide professional customer support for inquiries during US time zones.
• Resolve client requests promptly via phone, email, and online portals.
• Liaise between clients and cross-functional teams to facilitate smooth communication.
• Convey patent-related information clearly to global departments and customers.

Requirements

• Professional diploma in Commerce, Administration, or equivalent experience in IP or Customer Service.
• Fluency in English (written and spoken) is required.
• Ability to work night shifts.
• Must be based in Metro Manila for office-based work.
• Very good command of MS Office (Outlook, Word, Excel, PowerPoint).
• Strong organizational and problem-solving skills.

Culture & Benefits

• Collaborative international environment with reporting to a European supervisor.
• Flat hierarchies and short decision-making processes for entrepreneurial growth.
• Tailor-made onboarding program for new hires.
• Regular corporate events to celebrate team success.
• Opportunity to make a tangible impact on business and corporate culture.