DE Contact Center Professional (Fintech)

TL;DR

DE Contact Center Professional (Fintech): Providing comprehensive support to banking clients via multiple communication channels with an accent on payment, card, and online banking services. Focus on managing end-to-end client requests, resolving complaints, and ensuring strict adherence to risk and compliance regulations.

Location: Onsite in Manila (One Ayala Tower 2)

Company

hirify.global is a global center of excellence providing operational and professional banking services.

What you will do

• Interact with clients through chat, voice, video calls, email, and messaging channels to resolve banking inquiries.
• Process customer requests regarding payments, cards, and online banking within applicable legislation.
• Manage end-to-end execution of client requests and complaint resolution, including correcting system responses.
• Participate in cross-skilling initiatives to handle multiple processes and communication channels based on business needs.
• Ensure all activities align with risk and compliance processes and report any deviations.
• Collaborate with team members to achieve productivity targets and turnaround times.

Requirements

• Must be based in Manila to work from the One Ayala Tower 2 office.
• Ability to handle complex client issues with a sense of urgency and independence.
• Flexibility to switch between different communication channels (chat, voice, email).
• Strong collaborative skills and ability to work with minimum supervision.
• Knowledge of risk and compliance frameworks within a banking environment.

Culture & Benefits

• Collaborative work environment focused on shared objectives and partnership.
• Opportunities for professional growth through internal cross-skilling initiatives.
• Dynamic atmosphere encouraging energy, enthusiasm, and decisive action.
• Full-time employment with a fixed-term contract structure.