Professional Services Onboarding Associate

TL;DR

Professional Services Onboarding Associate: Supporting customer onboarding and ongoing assistance through inbound call center communication with an accent on troubleshooting technical issues and advising customers to improve their design/marketing strategy. Focus on resolving customer needs through active listening, conflict resolution, and cross-functional process improvements.

Location: Cebu, Philippines

Company

hirify.global provides domain, brand, and website security services for businesses.

What you will do

• Handle inbound call center support (15–20 calls/day) to maintain high customer satisfaction.
• Assist clients using knowledge and creative/design-related guidance to support onboarding and customer goals.
• Listen to customer needs, consult options, and recommend improvements to design/marketing strategy.
• Identify and troubleshoot technical issues affecting customers’ online presence.
• Collect and incorporate qualitative customer feedback.
• Participate in cross-functional meetings to improve onboarding and support processes.

Requirements

• 1–2 years of customer service experience.
• Excellent written communication skills.
• Strong conflict resolution, critical thinking, and troubleshooting skills.
• Ability to multi-task in a fast-paced environment and type 40 words per minute (WPM).
• Basic understanding of Microsoft Word, Outlook, and Excel.
• Broad technology experience (preferred).

Culture & Benefits

• Work-life balance focus.
• Diversity and inclusion culture with 20+ affinity groups.
• Competitive HMO benefits (200k MBL with two free dependents after one year of service).
• Punctuality bonus and generous vacation policy.
• Learning and development opportunities with mentorship and career growth.