Enterprise Customer Success Manager

TL;DR

Enterprise Customer Success Manager (Customer Success): Leading value-driven partnerships with high-impact enterprise customers to guide onboarding, drive product adoption, and ensure long-term success. Focus on strategic account planning, multi-threaded stakeholder management, and collaborating with cross-functional teams to maximize customer ROI.

Location: Must be based in the United States

Salary: $111,000 – $167,000 USD

Company

hirify.global creates digital audio and video technology used to produce the world's most watched and listened-to media.

What you will do

• Develop and execute comprehensive success plans aligned with customer business objectives.
• Drive efficient onboarding and product adoption to accelerate time-to-value.
• Establish and maintain multi-threaded relationships with technical and executive stakeholders.
• Lead Quarterly and Executive Business Reviews to demonstrate value and identify opportunities.
• Collaborate with Sales and Account Management to support renewals and identify expansion potential.
• Provide structured feedback to Product and Engineering teams to influence the roadmap.

Requirements

• Must be based in the United States
• 7–10+ years of experience in Customer Success or Account Management with enterprise clients.
• Proven ability to manage complex relationships with both technical and business stakeholders.
• Strong executive presentation and facilitation skills.
• High technical aptitude with experience in Salesforce, Gainsight, or similar CRM tools.
• Bachelor’s degree or equivalent professional experience.

Nice to have

• Experience in Media & Entertainment industry.
• Familiarity with music or video production workflows.

Culture & Benefits

• Opportunity to work with industry-leading media technology.
• Collaborative environment focused on customer advocacy and strategic growth.
• Supportive team culture with mentorship and internal development initiatives.
• Competitive compensation package with transparency.