Associate Customer Success Manager

TL;DR

Associate Customer Success Manager (SaaS): Driving customer value and platform adoption for a high-value client base with an accent on endpoint management solutions. Focus on building strong client relationships, managing data-driven success plans, and collaborating with cross-functional account teams to ensure retention and expansion.

Location: Must be based in Addison, TX (Hybrid: 3 days/week in office)

Salary: $64,000–$98,000

Company

hirify.global is an Autonomous IT company providing a unified platform for endpoint management and security, trusted by leading global organizations.

What you will do

• Collaborate with Sales, Solution Engineers, and Domain Architects to drive successful business outcomes and platform adoption.
• Develop and maintain strong relationships with customers to ensure alignment with their business needs.
• Identify opportunities for further integration of hirify.global solutions to increase ROI and expand into new areas.
• Manage customer data and track progress using internal systems like Salesforce and Gainsight.
• Support Executive Business Reviews to demonstrate value and return on investment.
• Contribute to internal practice development to improve the Customer Success function.

Requirements

• 0-3 years of experience in Customer Success, Account Management, Sales, or Professional Services, preferably in a SaaS model.
• Demonstrated consulting and project management skills.
• Working knowledge of endpoint technology.
• Must be able to work from the Addison, TX office at least three days per week.
• Strong communication and active listening skills.
• Highly organized self-starter comfortable working in a fast-paced, ambiguous environment.

Culture & Benefits

• Comprehensive benefits package including medical, dental, and vision plans.
• 401(k) retirement savings plan with company match.
• Equity awards for team members.
• 5 days of dedicated volunteer time off (VTO) per year.
• Supportive culture emphasizing collaboration, diversity, and inclusion.
• Access to health savings accounts (HSA) and flexible spending accounts (FSA).