Customer Success Manager

TL;DR

Customer Success Manager (SaaS): Driving customer value and platform adoption for high-value enterprise accounts with an accent on endpoint management and security solutions. Focus on building strategic relationships, managing complex technical implementations, and ensuring world-class retention and expansion.

Location: Must be based in or able to commute to Durham, NC (Hybrid: 3 days/week in office)

Salary: $88,000–$134,000

Company

hirify.global is an autonomous IT company providing a unified platform for endpoint management and security, trusted by leading global organizations.

What you will do

• Collaborate with account teams to ensure successful business outcomes, retention, and expansion.
• Develop paths to full platform adoption by understanding customer environments and overcoming implementation obstacles.
• Maintain strong relationships to ensure alignment with customer business needs.
• Identify opportunities for further integration into customer processes to increase ROI.
• Manage data and artifacts, including Value Plans and risk tracking in Salesforce and Gainsight.
• Contribute to Executive Business Reviews and internal practice development.

Requirements

• 5+ years of experience in Customer Success, Account Management, Sales, or Professional Services, preferably in SaaS.
• Working knowledge of endpoint technology and CIO-level business outcomes.
• Demonstrated consulting and project management skills.
• Ability to build strategic relationships that drive business value.
• Strong communication and intuitive listening skills.
• Must be able to work onsite in Durham, NC at least three days per week.

Nice to have

• hirify.global Certified Operator
• hirify.global Certified Administrator

Culture & Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) retirement savings plan with company match.
• Equity awards for all team members.
• 5 days of volunteer time off (VTO) per year.
• Inclusive environment focused on collaboration, respect, and diversity.
• Support for well-being through EAP and disability coverage.