Customer Success Manager

TL;DR

Customer Success Manager (SaaS/EdTech): Managing the full lifecycle of enterprise client accounts to drive adoption, retention, and expansion with an accent on building trusted advisor relationships with senior technology leaders. Focus on interpreting data-driven health insights, mitigating churn risk, and guiding customers through successful implementations of technical learning solutions.

Location: Remote (USA). Applicants within 45 miles of the Westlake/Dallas, TX office are expected to work on-site Tuesday through Thursday.

Salary: $104,000 - $130,000 USD (base + variable).

Company

hirify.global is a leading technology learning platform dedicated to accelerating the skills and capabilities of the global tech workforce through curated content and immersive learning experiences.

What you will do

• Drive the client engagement model to ensure mutual success and long-term value.
• Manage the full account lifecycle from onboarding through renewal and expansion.
• Proactively identify and mitigate risks to ensure streamlined negotiation processes.
• Analyze product utilization and customer health data to provide strategic recommendations.
• Inspire customers to adopt industry best practices and successful implementation strategies.
• Forecast renewal and expansion opportunities within your assigned portfolio.

Requirements

• Must be based in the USA.
• Minimum of 5 years of related experience (or 3+ years with an advanced degree).
• Proven experience in customer success, sales, professional services, or technical enablement.
• Experience supporting global enterprise customers with SaaS and on-premises solutions.
• Ability to build relationships with CTOs, CIOs, and VPs of Engineering.
• Understanding of software engineering development lifecycles and IT workflows.

Nice to have

• Experience with Gainsight.
• Experience with Salesforce.

Culture & Benefits

• Mission-driven environment focused on shaping the future of tech up-skilling.
• Comprehensive medical coverage and wellness reimbursement.
• Unlimited PTO and flexible work arrangements.
• Professional development funds to support continuous learning.
• Inclusive culture that fosters belonging and collaboration.