Enterprise Customer Success Manager (Salesforce)

TL;DR

Enterprise Customer Success Manager (Salesforce): Managing a portfolio of enterprise client accounts to drive product adoption, retention, and expansion with an accent on Salesforce expertise and legal operations. Focus on building strategic client relationships, solving complex technical challenges, and ensuring long-term customer success through proactive health monitoring and remediation.

Location: Must be based in the USA (Remote with occasional travel to client sites and NYC headquarters).

Salary: $100,000–$120,000

Company

A fast-growing legal technology company providing an all-in-one operating solution for law firms and legal departments.

What you will do

• Manage a portfolio of 15-20 enterprise accounts to drive adoption and contract renewals.
• Serve as an expert in both the platform and Salesforce to advise clients on best practices and solutioning.
• Lead goal-setting sessions and support implementation teams during client launches.
• Monitor customer health metrics to identify at-risk accounts and develop remediation plans.
• Coordinate internal and partner resources to drive expansion and document success stories.
• Maintain high levels of customer engagement and satisfaction across the organization.

Requirements

• Must be based in the USA.
• Bachelor’s degree.
• 2 years of experience as a Customer Success Manager, ideally with a SaaS product.
• 7 years of experience in direct customer-facing roles.
• Technical aptitude with intermediate Salesforce Admin tasks (flows, reports, formulas).
• Strong aptitude for AI and new technologies.

Nice to have

• Salesforce Admin Certification.

Culture & Benefits

• Competitive base salary with bonus opportunities.
• Comprehensive benefits package.
• Opportunity to work at a recognized Inc. 5000 and Deloitte Fast 500 company.
• Exposure to legal innovation at a high-growth enterprise software firm.