Senior Systems Analyst (Salesforce)

TL;DR

Senior Systems Analyst (Salesforce): Driving innovation and optimizing CRM solutions for a global user base with an accent on Sales Operations and Federal team support. Focus on designing scalable system configurations, managing complex business requirements, and ensuring compliance with NIST and DFARs regulations.

Location: Must be based in the US (Remote). Applicants must meet US citizenship and related criteria under NIST and DFARs regulations.

Salary: $94,000 - $138,000 (California & Washington)

Company

hirify.global empowers organizations to transform complex data into actionable insights as a leading data partner for global enterprises.

What you will do

• Identify and prioritize system enhancements for the global CRM user base.
• Analyze business processes to identify gaps and design optimized solutions.
• Translate business requirements into well-defined user stories and acceptance criteria for development teams.
• Manage testing phases and support monthly release cycles.
• Provide L2 support for technical issues and maintain system documentation.
• Collaborate with Sales Operations and Field Organization leaders to ensure system alignment with business goals.

Requirements

• Minimum 5+ years of experience as a Business Systems Analyst supporting Sales/Sales Operations or Federal stakeholders.
• Must meet US citizenship and related criteria under NIST and DFARs regulations.
• Salesforce Administrator, Sales Cloud Consultant, or Service Cloud Consultant certification.
• Proven experience in developing business requirements, user stories, and UAT scripts.
• Strong understanding of demand generation, forecasting, and quote-to-cash processes.
• Proficiency with process diagramming tools (LucidChart, Visio) and Agile methodologies.

Nice to have

• Experience with Salesforce CPQ and SaaS reporting metrics.
• Familiarity with SQL, relational databases, or BI platforms.
• Experience with Jira or other ticket management systems.
• Security Centre implementation experience.

Culture & Benefits

• Flexible Work From Home policy.
• Generous PTO policy and Unplugged Days for work-life balance.
• Comprehensive health benefits and competitive compensation packages.
• Access to career development programs and mental/physical wellness initiatives.
• Paid volunteer time and active Employee Resource Groups.