Account Manager (Automotive SaaS)

TL;DR

Account Manager (Automotive SaaS): Managing a portfolio of automotive dealer accounts to drive retention, product adoption, and expansion revenue with an accent on dealership workflows and strategic account planning. Focus on building trusted relationships with dealer leadership and collaborating with internal SMEs to deliver measurable business outcomes.

Location: Must be based in the US (Virtual)

Company

hirify.global is a global leader in data and software services, transforming the vehicle lifecycle into a connected digital experience for over 235,000 partners worldwide.

What you will do

• Serve as the primary relationship owner for a defined book of automotive dealer accounts.
• Manage renewal negotiations, contract execution, and retention strategies.
• Develop and execute annual account plans to drive product adoption and expansion.
• Collaborate with Solution Performance Managers to optimize dealership workflows across DMS, CRM, and Service products.
• Monitor customer health, identify risks, and lead recovery efforts.
• Travel 60–75% of the time to visit dealer sites and conduct business reviews.

Requirements

• 3–6+ years of experience in automotive SaaS, dealership technology, or automotive retail operations.
• Strong understanding of dealership workflows including fixed ops, variable ops, CRM, and marketing.
• Proven track record in managing a book of business with accountability for retention and expansion.
• Excellent communication, relationship-building, and presentation skills.
• Ability to analyze data and translate insights into actionable customer recommendations.
• Must be authorized to work in the United States.

Nice to have

• Background in dealership operations such as BDC, service lane, or sales management.
• Experience with automotive DMS, CRM, and service scheduling platforms.
• Familiarity with OEM programs and compliance standards.
• Prior success using formal account planning methodologies.

Culture & Benefits

• Global, innovative culture focused on automation and cognitive insights.
• Opportunity to work with a market-leading portfolio of automotive software solutions.
• Collaborative environment working across cross-functional teams.
• Commitment to equal opportunity and inclusive workplace practices.