Account Manager, Dealer Solutions (Automotive SaaS)

Location: Virtual US

Company

hirify.global provides data and software services that connect digital experiences across the vehicle lifecycle, homes, and digital identities.

What you will do

• Own relationships with automotive dealer leadership and manage a defined book of dealer rooftop or dealer group accounts.
• Lead renewal preparation, negotiation, contract execution, retention efforts, and recovery plans for at-risk accounts.
• Create annual and quarterly account plans covering dealership goals, product adoption, risks, and expansion opportunities.
• Drive cross-sell and upsell across DMS, CRM, Service, and Marketing solutions.
• Partner with Solution Performance Managers, Product SMEs, Customer Success, Support, Product, Professional Services, and Marketing to improve adoption and customer outcomes.
• Monitor customer health, utilization, satisfaction, support trends, and performance KPIs while resolving escalations and workflow gaps.

Requirements

• 3–6+ years of experience in automotive SaaS, dealership technology, or automotive retail operations.
• Strong understanding of dealership workflows across fixed operations, variable operations, CRM, and marketing.
• Experience managing a customer book of business with responsibility for retention and expansion.
• Excellent communication, relationship-building, presentation, analytical, and consultative skills.
• Availability for 60–75% travel depending on territory size and dealer visit requirements.

Nice to have

• Experience with automotive DMS, CRM, service scheduling and inspection, or marketing platforms.
• Background in dealership operations, including BDC, service lane, sales management, or digital marketing.
• Familiarity with OEM programs, certification requirements, compliance standards, and account planning methodologies.

Culture & Benefits

• Work with a global organization serving approximately 235,000 partners and customers in more than 90 countries.
• Collaborate across customer-facing, product, support, professional services, and marketing functions.
• Performance is measured through renewal rate, churn reduction, net dollar retention, expansion revenue, adoption, customer satisfaction, and reduced escalations.