Manager, Account Management (Automotive)

Location: Canada; flexible hybrid model

Annual base salary / OTE: $136,000–$170,000 USD

Company

hirify.global operates a large automotive marketplace that connects consumers with approximately 30,000 dealerships and supports the digital automotive purchasing journey.

What you will do

• Build the Canada Account Management function, including roles, responsibilities, service expectations, engagement rules, and scalable operating processes.
• Hire, coach, develop, and performance-manage Account Managers across multiple account segments.
• Lead dealer success, product adoption, retention, expansion, and growth throughout the customer lifecycle.
• Use KPIs and customer data to identify risk, improve account coverage, measure impact, and guide resource allocation.
• Partner with Account Executives and Canada sales leaders on cross-sell, upsell, renewal, revenue-recapture, and churn-mitigation opportunities.
• Coordinate with cross-functional teams to resolve escalations, billing and technical issues, contract questions, and product-adoption challenges.

Requirements

• At least 2 years of experience leading, coaching, and developing a customer-facing sales, account management, customer success, or client services team.
• Extensive experience hiring and building teams, evaluating talent, making hiring decisions, and onboarding employees.
• Track record of improving retention, customer engagement, adoption, expansion, or other measurable customer and business outcomes.
• Ability to coach teams supporting both high-volume transactional accounts and complex executive-level partnerships.
• Excellent communication, presentation, stakeholder-management, organizational, and prioritization skills.
• Willingness to experiment, use evidence to change direction, collaborate with Canada leaders, and take independent ownership.

Culture & Benefits

• People-first culture focused on kindness, collaboration, innovation, customer centricity, and continuous learning.
• Flexible hybrid work model and robust time-off policies.
• Comprehensive benefits and compensation package including equity for employees, discretionary incentives, and potential RSUs.
• Career development programs, employee resource groups, corporate giving programs, and communities.
• Daily free lunch, new-car discount, meditation and fitness apps, and commuting cost coverage.
• In-person interviews may be required, with candidate travel expenses covered by the candidate.