Manager, Account Management (Automotive Marketplace)

Location: Canada Account Management function; flexible hybrid model. In-person interviews may be required for positions based in the Boston and Dublin offices.

Annual base salary / OTE: $136,000–$170,000 USD.

Company

hirify.global operates a large automotive marketplace that connects consumers with approximately 30,000 dealerships and supports the online automotive journey.

What you will do

• Build the Canada Account Management function, including team structure, roles, service expectations, account coverage, and engagement processes.
• Create scalable processes for account planning, customer engagement, performance reviews, churn mitigation, opportunity generation, and Salesforce documentation.
• Hire, coach, and develop Account Managers across multiple dealer segments and experience levels.
• Lead the team in improving dealer success, product adoption, retention, expansion, and revenue-recapture opportunities.
• Use KPIs and customer data to identify risks, measure impact, guide decisions, and improve account coverage.
• Partner with Account Executives, Dealer Relations, Canada sales leaders, and cross-functional teams to resolve escalations, billing and technical issues, contract questions, and adoption challenges.

Requirements

• At least 2 years of experience leading, coaching, and developing a customer-facing sales, account management, customer success, or client services team.
• Extensive experience hiring, evaluating, selecting, onboarding, and developing talent.
• Track record of improving retention, customer engagement, adoption, expansion, or other measurable customer and business outcomes.
• Ability to coach teams serving both high-volume transactional accounts and complex executive-level partnerships.
• Excellent communication, presentation, stakeholder-management, organization, and prioritization skills.
• Ability to collaborate with Canada leadership while taking ownership and adapting decisions based on evidence and feedback.

Culture & Benefits

• People-first culture focused on kindness, collaboration, innovation, customer centricity, and continuous learning.
• Flexible hybrid work model and robust time-off policies.
• Benefits and compensation package including equity for all employees, potential discretionary bonuses or incentives, and RSUs.
• Career development programs, corporate giving programs, employee resource groups, and professional communities.
• Daily free lunch, new-car discount, meditation and fitness apps, commuting cost coverage, and other practical perks.
• In-person interviews may be required, with advance notice; travel expenses are the candidate’s responsibility.