Account Manager (Retail)

TL;DR

Account Manager (Retail): Managing an assigned merchant portfolio for Tax Free Shopping (TFS) products with an accent on improving service offers to travelers and driving new business. Focus on achieving sales targets, analyzing business statistics, and strengthening merchant relationships within the Japanese retail sector.

Location: Tokyo, Japan

Company

hirify.global is a leading provider of Tax Free Shopping and financial services for international travelers.

What you will do

• Manage and grow a portfolio of department store merchants.
• Deliver sales targets and maintain existing client relationships.
• Improve the hit rate of non-cash refund services.
• Analyze business statistics to drive performance and actionable insights.
• Provide training and support to merchants regarding service expertise.
• Collaborate with internal departments including IT, Finance, and Business Support.

Requirements

• Minimum 5 years of experience in Account or Sales Management.
• Business-level Japanese (written and conversational) is required.
• Strong understanding of the inbound travel business and retail industry.
• Proven ability to propose, plan, and execute marketing and sales events.
• Experience coordinating technology projects with partners and stakeholders.
• Proficiency in MS Office and CRM tools.

Nice to have

• Experience in financial services or the hospitality industry.
• Established network within the retail industry.
• Conversational and written English proficiency.