Associate Account Manager (Fintech)

TL;DR

Associate Account Manager (Fintech): Managing a portfolio of accounts and supporting Japan Account Managers with renewal strategies, pipeline maturation, and client inquiries with an accent on SaaS treasury and payment solutions. Focus on driving customer retention, managing change orders, and coordinating cross-functional support to ensure consistent service delivery.

Location: Must be based in Tokyo, Japan (Hybrid/Remote allowed).

Salary: ¥6,634,250 – ¥8,390,375 per year.

Company

hirify.global is a global fintech leader providing cloud-based treasury, payments, and risk management solutions to over 3,000 customers worldwide.

What you will do

• Support account strategy to maximize and protect revenue for a portfolio of clients.
• Manage smaller dollar transactions and change orders in coordination with Account Managers.
• Generate and mature sales pipeline through customer interactions and coordinated campaigns.
• Coordinate consulting services scope and pricing for professional services needs.
• Prepare and deliver renewal audits and Executive Business Reviews (EBRs).
• Partner with cross-functional teams including Sales, Support, and Product to ensure a consistent customer experience.

Requirements

• Native level Japanese proficiency and Business level English required.
• 2-3 years of business experience in customer-facing roles, preferably in SaaS.
• Proficiency in Salesforce or comparable CRM tools.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Degree in Finance, Accounting, Treasury, or Business Management.
• Ability to travel up to 20% for client meetings or events.

Nice to have

• Background working in Treasury, Cash Management, or equivalent financial domains.

Culture & Benefits

• Comprehensive health and welfare benefits including Kanto IT Health Insurance.
• Defined contribution pension plan and asset formation support.
• Flexible working hours and hybrid remote work policy.
• Career development support including external training and book purchase subsidies.
• Inclusive environment committed to equal opportunity employment.