Field Services Engineer

TL;DR

Field Services Engineer (Hardware/Visitor Counting Systems): Deliver on-site technical support, installation, maintenance, and repair for visitor counting hardware and peripherals with an accent on safe installations, IP/Wi‑Fi troubleshooting, and minimizing client downtime. Focus on diagnosing issues on-site or remotely, coordinating escalations, and maintaining accurate service documentation while participating in an on-call rotation.

Location: Remote (UK). The position is based in the UK.

Salary: £30,000–£35,000 per annum plus company car, phone, and laptop.

Company

Intelligent Counting delivers visitor analytics and people counting solutions, providing hardware and software for sectors such as heritage, retail, and leisure.

What you will do

• Install, configure, and test people counting sensors and related peripherals.
• Run site surveys to assess requirements for safe and efficient installations.
• Diagnose and resolve technical issues on-site or remotely to minimize downtime.
• Perform scheduled maintenance and system upgrades.
• Maintain accurate documentation, including service reports and timesheets.
• Coordinate with internal teams on project timelines and escalations; support weekend on-call rotation.

Requirements

• Location: Must be based in the UK.
• Experience in field-based technical support or installation work, including working at heights.
• Strong knowledge of IP networks and Wi‑Fi technologies.
• Proficiency with Microsoft Windows environments and MS Office Suite.
• Ability to identify, troubleshoot, and repair hardware issues.
• Clean, valid driving license (essential).

Nice to have

• Certifications such as IPAF, CSCS, or PASMA.
• Experience in the heritage sector and/or listed buildings.

Culture & Benefits

• 25 days annual leave plus a 10-day rolling sick plan with extended illness pay.
• Company pension: 5% employee contribution and 5% employer contribution.
• Private health insurance, life assurance (4x base salary), and Cashplan.
• Electric/hybrid vehicle scheme and option to join an employee share purchase scheme.
• Flexible work arrangements are discussed for most roles, including an element of working from home.
• Learning and development programs, internal mentor program, and employee assistance support.

Hiring process

• Interview process to assess technical fit, customer-facing communication, and ability to work safely in the field.
• Discussion of the flexibility needed during the interview stage.