Field Service Manager

Location: Remote, United States; candidates can be located in Washington, Utah, Oregon, and surrounding states. The role supports the US western territory and requires approximately 25% travel.

Salary: $103,600–$120,000 USD per year, plus eligibility for incentive pay.

Company

hirify.global develops in-line printing, coding, marking, consumables, and software solutions for food, beverage, pharmaceutical, and industrial markets as part of Veralto.

What you will do

• Lead, coach, mentor, and develop a high-performing team of field service technicians.
• Improve technician productivity, response times, first-time fix rates, and customer satisfaction.
• Drive service revenue growth and printer placements through strong customer support.
• Manage customer escalations and ensure issues are resolved promptly and effectively.
• Improve service operations, inventory management, and field processes.
• Manage revenue, expenses, inventory turns, service productivity, and other business metrics while partnering with Sales and Operations.

Requirements

• Bachelor’s degree in engineering, information technology, electronics, or a related field.
• 5–10 years of experience in field service or technical support.
• 3+ years of supervisory or managerial experience.
• Experience coaching, developing, and motivating remote field-based employees.
• Basic computer skills and experience with service CRM/ERP tools such as Salesforce.
• Ability to work remotely from the United States, preferably Washington, Utah, Oregon, or surrounding states, and travel approximately 25% of the time.

Culture & Benefits

• Flexible remote work environment.
• Comprehensive onboarding and professional development.
• Leadership coaching and career growth opportunities.
• Collaborative, high-performing team culture.
• Paid time off, medical, dental, and vision insurance, plus 401(k) for eligible employees.
• Opportunities to advance across Veralto’s global network.