Licensed Telesales Agent (Healthcare)

TL;DR

Licensed Telesales Agent (Healthcare): Managing inbound and outbound sales campaigns for Medicare beneficiaries with an accent on product education, enrollment assistance, and relationship building. Focus on meeting sales quotas, handling objections, and transitioning to member retention support during off-peak seasons.

Location: Must be based in the USA

Salary: $24–$26/hr plus commission

Company

A mission-driven healthcare company providing integrated insurance and clinical care solutions for older Americans.

What you will do

• Support inbound and outbound call campaigns to educate prospective and current members about healthcare products.
• Assist members with enrollment applications while ensuring full compliance with Medicare requirements.
• Build rapport with prospective members through active listening and empathy to identify needs and offer solutions.
• Evaluate current member coverage, identify gaps, and facilitate necessary plan changes.
• Meet and exceed individual sales quotas and quality productivity goals.
• Transition to supporting the Member Service Guide team for engagement and retention tasks from December 15 through March 31.

Requirements

• Must possess a valid/current state health insurance license or be able to obtain one before the start date.
• Must be based in the USA and available to work a flexible schedule including evenings, weekends, and holidays.
• Strong interpersonal, active listening, and relationship-building skills.
• Proficiency in navigating multiple computer systems simultaneously.
• Commitment to compliance, ethical conduct, and achieving performance goals.
• Ability to handle objections effectively and work independently in a remote environment.

Nice to have

• 3 months to 1 year of experience in telesales or teleservice.
• Bilingual proficiency in English and Spanish.

Culture & Benefits

• Generous medical, dental, and vision plans with low or no premiums.
• 401k contributions with a company match program.
• 4 weeks of paid time off (PTO) and parental leave.
• Equity/stock options for all employees.
• $100 monthly mobile or internet stipend.
• Comprehensive 3-week virtual training program provided upon hire.