AI and Experience Orchestration Director (AI)

TL;DR

AI and Experience Orchestration Director (AI): Leading strategic sales engagements and driving the adoption of native AI and experience orchestration capabilities with an accent on translating business goals into impactful AI use cases. Focus on orchestrating complex opportunities, influencing deal strategy, and serving as a subject matter expert to elevate sales performance across the organization.

Location: Must be legally permitted to work in Japan. This is a hybrid role based in Tokyo.

Company

hirify.global is a global leader in AI-powered experience orchestration, empowering organizations to deliver personalized customer and employee experiences at scale.

What you will do

• Lead strategic AI-focused engagements and drive detailed discussions with technical and business stakeholders.
• Partner with account executives to guide deal strategy, territory planning, and pipeline progression.
• Conduct customer workshops to shape AI use cases, prioritization frameworks, and pilot opportunities.
• Serve as a subject matter expert, modeling best-practice sales motions and providing hands-on support for proposals and presentations.
• Act as the voice of the customer by capturing insights and collaborating with product, marketing, and professional services teams.
• Drive field execution of sales campaigns and enablement initiatives across the AI portfolio.

Requirements

• Must be legally permitted to work in Japan.
• 10 to 12 years of experience in software, cloud, or AI-related roles.
• Proven expertise in AI-powered customer experience and conversational AI solutions.
• Experience in sales overlay, specialist, or subject matter expert functions.
• Ability to influence without direct authority and collaborate effectively across cross-functional teams.
• Strong critical thinking, problem-solving, and presentation skills.

Nice to have

• Experience selling leading AI solutions for customer experience or contact center transformation.

Culture & Benefits

• Collaborative and inclusive global team environment.
• Emphasis on empathy and strategic partnership in sales motions.
• Independence and ownership over work with the benefits of a large tech company.
• Commitment to fairness and equal opportunity in the workplace.