Customer Success Manager (Fitness)

TL;DR

Customer Success Manager (Fitness): Managing relationships with fast-growing customers to drive adoption and outcomes that lead to renewals and expansion with an accent on partnership success and ROI. Focus on creating strategic account plans, mitigating churn, and engaging with C-level executives to ensure long-term customer value.

Location: On-site in West Palm Beach, Florida

Salary: $69,000 - $79,000 USD annually

Company

hirify.global is the leading software provider for fitness businesses globally, providing scalable, data-driven solutions to simplify club management and member engagement.

What you will do

• Understand customer business goals to embed solutions into daily workflows and increase lifetime value.
• Act as a trusted partner to customers regarding product functionality and use cases.
• Develop and execute strategic account plans and QBRs to drive business value and ROI.
• Forecast risks and maintain high renewal rates while driving expansion in partnership with Account Executives.
• Collaborate with internal teams (Sales, Product, Marketing, Support) to provide visibility into product performance and customer feedback.
• Build a network of customer advocates to serve as references and success stories.

Requirements

• Must be based in or work on-site in West Palm Beach, Florida.
• 3+ years of experience in Customer Success, Relationship Management, Account Management, or Management Consulting.
• Proven track record of mitigating churn and driving customer engagement and renewals.
• Ability to engage with C-level executives to drive program strategy and ROI.
• Strong communication, organizational, and cross-functional collaboration skills.
• Ability to create structure in ambiguous situations.

Culture & Benefits

• Open PTO policy providing flexibility in how and when you take time off.
• Quarterly "Days of Disconnect" for collective team rest.
• Comprehensive Medical, Dental, and Vision coverage.
• Parental and "Pawternity" leave for growing families.
• Quarterly fitness reimbursement through the "Best Life Perk".
• Premium Calm App subscription for employees and dependents.