Customer Success Manager (Medtech)

TL;DR

Customer Success Manager (Medtech): Managing a book of enterprise-level customers to ensure satisfaction, retention, and revenue growth with an accent on strategic consulting and patient financial services. Focus on developing customer revenue strategies, resolving complex systemic issues, and driving product adoption through solution-selling.

Location: Must be based in Overland Park, KS, United States

Salary: $77,000 - $94,000

Company

hirify.global is a nation-wide leader in patient-pay billing and collection services, dedicated to shaping the future of healthcare through innovative software solutions.

What you will do

• Manage a book of enterprise-level customers to ensure satisfaction, retention, and same-store sales growth.
• Act as a consultant and subject matter expert to provide customized strategic planning for business objectives.
• Serve as the primary point of contact to resolve acute and systemic issues for long-term resolution.
• Champion product enhancements by working directly with development teams based on customer feedback.
• Drive efficiency for providers by upselling additional features within the patient collections suite.
• Collaborate with cross-functional teams to provide network-wide solutions.

Requirements

• Must be based in or able to work from Overland Park, KS
• 2-4 years of proven account management or B2B sales experience.
• Demonstrated ability to influence and present effectively to C-level management.
• Experience in the HME/DME industry or medical billing.
• Proficiency in Salesforce and Microsoft Office suite.
• Ability to travel as required by the role.

Culture & Benefits

• Comprehensive medical, vision, dental, and life insurance packages.
• Retirement planning via 401(k) with company participation.
• Generous PTO policy including 15 days of vacation, 11 paid holidays, and 3 floating days.
• Parental leave benefits for primary and secondary caregivers.
• Access to Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Tuition assistance and professional development opportunities.