Broker Commercial Team Leader

TL;DR

Broker Commercial Team Leader: Leading and coaching underwriting teams to deliver exceptional service and meet business targets with an accent on broker relationship management and operational excellence. Focus on driving continuous process improvement, fostering a high-performing culture, and ensuring service standards across multiple sites.

Location: York (Onsite)

Company

hirify.global is a leading specialist insurer known for providing tailored insurance solutions to diverse sectors, including high-net-worth individuals and innovative technology companies.

What you will do

• Inspire and energize team members to achieve daily performance targets and professional growth.
• Monitor underwriting quality standards and ensure compliance with audit requirements.
• Champion a customer-centric culture by resolving broker and client queries efficiently.
• Analyze performance data to identify trends and implement operational efficiency improvements.
• Build and maintain strong collaborative relationships with internal stakeholders and external brokers.
• Lead change initiatives aimed at enhancing service delivery and business growth.

Requirements

• Proven people management experience, ideally within underwriting, brokerage, or contact center operations.
• Demonstrable experience leading teams in a target-driven environment.
• Strong leadership capability with a focus on coaching, performance management, and accountability.
• Excellent communication skills for building relationships with brokers, clients, and internal teams.
• Commercial awareness regarding service levels, operational workflows, and customer outcomes.
• Highly organized with the ability to manage workloads and oversee delivery against SLAs.

Culture & Benefits

• Commitment to a diverse and inclusive workplace culture.
• Support for flexible working arrangements where possible.
• Opportunity to work with a market-leading specialist brand.
• Focus on professional development and continuous improvement.