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CrowdStrike
обновлено 13 дней назад

Sr. LogScale/NG SIEM Customer Success Manager - Bilingual (Spanish/English) (Remote)

Формат работы
remote (только Mexico)
Тип работы
fulltime
Грейд
senior
Английский
c1
Страна
Mexico
Вакансия из списка Hirify.GlobalВакансия из Hirify RU Global, списка компаний с восточно-европейскими корнями
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Описание вакансии

Текст:
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TL;DR
Sr. LogScale/NG SIEM Customer Success Manager - Bilingual (Spanish/English) (Remote) (LogScale/NG SIEM, cybersecurity): Driving customer adoption, retention, renewals, and expansion for the LogScale/Next-Gen SIEM product suite with an accent on success planning, technical problem-solving, and executive stakeholder collaboration. Focus on managing renewal risk, solving customer issues, surfacing product insights, and using AI technologies to improve business outcomes.

Location: Mexico - Remote

Company

Cybersecurity company providing an AI-native platform for protecting organizations and processing large-scale security data.

What you will do

  • Build trusted relationships with customers and drive engagement, retention, product adoption, and expansion.
  • Create success plans with measurable goals and timelines aligned to customer outcomes.
  • Manage renewal risk and collaborate with sales teams on renewals and upsells.
  • Conduct strategic business reviews covering priorities, product roadmaps, satisfaction, usage, and best practices.
  • Represent customer feedback internally, coordinate escalations, and work with engineering and technical experts to resolve issues.
  • Create knowledge-base content, share technical best practices, and support customer references and success stories.

Requirements

  • Bachelor’s degree or equivalent experience.
  • Professional fluency in English and Spanish.
  • At least 3 years of experience in a Customer Success Manager or Technical Account Manager role.
  • At least 2 years of experience with SIEM and SOAR technologies.
  • Knowledge of enterprise web technologies, security, and modern infrastructure.
  • Strong customer service, communication, technical problem-solving, collaboration, and AI application skills; ability to travel up to 25%.

Nice to have

  • 5+ years of Customer Success, Support, or Technical Account Management experience in a SaaS organization.
  • Experience with DevOps, IT operations, security, or cloud technologies.
  • Experience managing software integration projects.
  • Prior experience in log management.

Culture & Benefits

  • Flexible and autonomous working culture focused on responsible AI adoption, experimentation, and innovation.
  • Compensation and equity awards.
  • Physical and mental wellness programs.
  • Paid vacation, holidays, parental leave, and adoption leave.
  • Professional development opportunities, employee networks, geographic groups, and volunteer activities.

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Categories

AI jobsSaaS jobsCybersecurity jobs