Senior Customer Success Manager (LogScale/SIEM)

TL;DR

Senior Customer Success Manager (LogScale/SIEM): Driving value, retention, and growth for enterprise customers using the LogScale/Next-Gen SIEM platform with an accent on technical problem-solving and strategic business alignment. Focus on building long-term relationships, managing renewal risks, and serving as a technical advocate between customers and internal engineering teams.

Location: Must be based in Mexico

Company

CrowdStrike is a global leader in cybersecurity, providing an AI-native platform to stop breaches and protect modern organizations.

What you will do

• Build and foster long-term relationships with customers to drive engagement, retention, and growth.
• Create and execute success plans to ensure product adoption and achievement of measurable business outcomes.
• Collaborate with sales teams to manage renewal risks and identify upsell opportunities within the assigned territory.
• Conduct strategic business reviews to align on product roadmaps, best practices, and customer satisfaction.
• Serve as a customer advocate, surfacing feature requests and insights to internal product and engineering teams.
• Leverage internal technical expertise to provide effective solutions to complex customer issues.

Requirements

• Professional fluency in English and Spanish required
• Must be based in Mexico
• Minimum of 3 years of experience in a Customer Success or Technical Account Management role
• 2+ years of experience with SIEM and SOAR technologies
• Strong knowledge of enterprise web technologies, security, and cloud infrastructures
• Ability to travel up to 25%

Nice to have

• 5+ years of experience in a SaaS organization
• Familiarity with DevOps, IT operations, or cloud technologies
• Experience managing software integration projects
• Prior experience in the log management space

Culture & Benefits

• Market-leading compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holiday policies
• Paid parental and adoption leave
• Professional development and learning opportunities
• Global employee networks and volunteer programs