Strategic Customer Success Manager (SaaS)

Location: Remote in the Republic of Ireland; candidates must be located in Ireland.

Company

hirify.global is a high-growth, PE-backed SaaS company providing a risk intelligence and emergency response platform used by more than 4,000 clients worldwide.

What you will do

• Own short- and long-term success strategies for strategic accounts, including stakeholder mapping, success planning, and value realization.
• Build trusted relationships with high-value enterprise customers and drive adoption, retention, and expansion.
• Lead cross-functional account execution with Implementation, Support, Product, Sales, and executive sponsors.
• Conduct business reviews, communicate realized value and product recommendations, and respond to customer inquiries.
• Represent the customer internally by influencing roadmap, go-to-market, and readiness discussions.
• Assess customer risk, support data automation configurations for matrixed organizations, and track communications in Gainsight.

Requirements

• 5+ years of experience as a Customer Success Manager.
• 3+ years supporting enterprise customers in a CSM role with $1M+ ARR accounts.
• Experience advising senior leaders, influencing decisions without direct authority, and navigating ambiguity.
• Experience working with demanding, multinational customers and cross-functional teams across sales, software development, and product management.
• Gainsight and Salesforce experience required.
• Must have the legal right to work in Ireland without sponsorship now and in the future.

Culture & Benefits

• Remote-first work environment.
• Company-sponsored health and life insurance.
• Ireland statutory auto-enrolment pension with employer contributions.
• 20 days of paid vacation, Irish public holidays, statutory leave, and company sick leave.
• Discretionary annual performance bonus, recognition programs, and team celebrations.
• Learning and career development opportunities, including community service initiatives.