Customer Success Manager - UK (Cybersecurity)

Location: Remote (United Kingdom)

Salary: £100,000–£110,000 estimated total annual compensation (base plus bonus)

Company

hirify.global provides cybersecurity ratings and third-party risk management solutions used by organizations worldwide to identify and address risks across their digital footprints.

What you will do

• Manage a portfolio of customer relationships across industries and align engagement with cybersecurity and risk management objectives.
• Act as a trusted advisor and subject matter expert on the hirify.global platform and cybersecurity risk domains.
• Drive customer retention, expansion, accurate forecasting, and close collaboration with sales teams.
• Increase customer value through platform adoption, new use cases, and expanded engagement.
• Improve the customer journey by contributing tools, templates, best practices, and product feedback.
• Build relationships from daily users to C-suite stakeholders and facilitate executive-level connections.

Requirements

• Bachelor’s degree.
• 5+ years of experience in account management, customer success, technical account management, or a similar customer-facing role.
• Strong written and verbal communication, organizational, and stakeholder management skills.
• Understanding of cybersecurity or third-party risk management practices, combined with strong technical aptitude.
• Ability to quickly understand platform capabilities from the customer’s perspective and connect them to business impact.
• Ability to work remotely from the United Kingdom.

Nice to have

• Cyber insurance experience.
• Experience developing executive customer relationships, leading strategic account planning, QBRs, upsell and cross-sell initiatives, and renewals.
• Experience growing annual recurring revenue through consultative account management.

Culture & Benefits

• Customer-centric and collaborative Customer Success organization.
• Competitive country-specific compensation and stock options.
• Health benefits, unlimited PTO, parental leave, and tuition reimbursement.
• Annual performance-based incentive compensation and potential equity awards.
• Immigration sponsorship is not provided for this position.