Senior Manager, Customer Success (Cybersecurity)

Location: Remote, United States. Must be a U.S. citizen; an active Secret or Top Secret/SCI security clearance, or eligibility to obtain one, is preferred.

Company

hirify.global provides an open cybersecurity platform using artificial intelligence, automation, and analytics to protect more than 50,000 business and government customers.

What you will do

• Lead, mentor, and coach a team of 8 Public Sector Customer Success Managers.
• Own portfolio retention and expansion objectives, including Gross Retention Rate and Net Retention Rate.
• Drive adoption and value realization across Endpoint, Network/NDR, Data Security/DLP, and SecOps/Helix solutions.
• Establish success plans, customer health tracking, risk management, and Go-To-Green recovery plans.
• Coordinate with Sales, Professional Services, Technical Support, Channel Management, Product Management, and executive stakeholders.
• Align customer engagement with U.S. Public Sector procurement cycles, FAR requirements, funding timelines, and agency security mandates.

Requirements

• Bachelor’s degree in Business, Cybersecurity, Information Technology, or a related field, or equivalent practical experience.
• 8+ years of progressive experience in Customer Success, Account Management, or Technical Consulting within enterprise SaaS or cybersecurity.
• 3+ years of direct people management experience leading customer-facing teams.
• Deep expertise in the U.S. Public Sector, including Federal Civilian, DoD, Intelligence Community, or State and Local Government segments.
• Knowledge of cybersecurity domains such as Endpoint Protection, XDR, Network Security/NDR, DLP, SIEM, or SecOps, plus customer success platforms such as Totango, Gainsight, or Salesforce.
• Must be a U.S. citizen. An active Secret or Top Secret/SCI security clearance, or eligibility to obtain one, is preferred.

Nice to have

• Experience with government contracting, agency budget cycles, and public sector risk governance.
• PMP, Security+, CISSP, or Certified Customer Success Manager certification.

Culture & Benefits

• Flexible work hours and family-friendly benefits.
• Retirement plans.
• Medical, dental, and vision coverage.
• Paid time off and paid parental leave.
• Support for community involvement.