Technical Success Manager (AI Cybersecurity)

Location: California, United States (Remote); travel at least twice per year is expected.

Salary: $100,000–$120,000 annual base salary plus commission with an 80/20 split.

Company

hirify.global provides AI-driven cybersecurity technology designed to detect and respond to novel, real-time cyber threats.

What you will do

• Build trusted relationships with customer security and IT teams and understand their workflows, priorities, and desired outcomes.
• Create technical success plans that drive platform adoption, reduce risk, and demonstrate measurable value.
• Identify high-value cybersecurity use cases and guide customers from deployment to active use.
• Monitor product usage, engagement, and health indicators to identify adoption gaps, underutilization, and retention risks.
• Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks.
• Contribute technical health insights to renewals, QBRs, account strategy, expansion, upsell, and cross-sell discussions.

Requirements

• 3+ years of experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, or Product Specialist.
• Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
• Experience driving adoption, retention, technical value realization, and customer health improvement.
• Ability to explain complex technical concepts clearly to customers and internal teams.
• Confidence working with security engineers, SOC analysts, system administrators, technical leaders, and executives.
• Strong communication, presentation, stakeholder management, and cross-functional collaboration skills.

Nice to have

• Experience with security operations, SOC workflows, threat detection, or incident response use cases.
• Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance.

Culture & Benefits

• Remote work with an expectation of at least two work-related trips per year.
• Opportunities for skills development, learning, and career growth.
• Culture centered on ownership, collaboration, high standards, urgency, and continuous learning.
• Equal opportunity employment and reasonable accommodations for qualified candidates with disabilities.