Client Outcomes Director

TL;DR

Client Outcomes Director (IT Services): Leading senior strategic partnerships for the largest and most complex client accounts with an accent on executive relationship management, portfolio growth, and delivery excellence. Focus on orchestrating cross-functional teams, driving business development from pipeline to contract, and ensuring high-quality outcomes across distributed global delivery models.

Location: Must be based in the USA

Company

hirify.global is a global IT services provider specializing in digital transformation and software development for large-scale enterprises.

What you will do

• Own executive-level relationships for a portfolio of complex accounts, acting as a trusted advisor and internal advocate.
• Drive portfolio growth by identifying expansion opportunities and championing deal pursuit from pipeline to signature.
• Lead cross-functional alignment across sales, pre-sales, and delivery to ensure a unified client-centric approach.
• Oversee delivery health, manage risks, and remove escalation blockers to maintain contractual and quality standards.
• Establish structured expectation management and escalation resolution processes.
• Build and coach high-performing teams through hiring, mentorship, and a culture of accountability.

Requirements

• 10+ years in senior client-facing IT roles focusing on strategic account management and C-level engagement.
• 3+ years leading complex account portfolios with proven revenue growth and client retention.
• Deep expertise in program and portfolio management, governance, and cross-organizational delivery oversight.
• Proven track record of driving business development from opportunity identification through closure.
• Experience with global delivery models and managing distributed, multi-geography teams.
• Must be based in the USA.

Nice to have

• MBA degree.

Culture & Benefits

• Hybrid work model (Remote/Office options).
• Equal Opportunity Employer commitment.
• High-impact leadership role spanning both people management and business growth.
• Opportunity to work with large-scale, complex global accounts.