Strategic Accounts Manager

TL;DR

Strategic Accounts Manager (SaaS/Outdoor Hospitality): Managing high-value enterprise park relationships to drive net revenue retention and expansion with an accent on data-driven business reviews and strategic growth planning. Focus on building long-term trust with owner-operators and coordinating cross-functional efforts to maximize platform value.

Location: Must be based in the US or Canada, with a preference for candidates in Grand Rapids (MI), Denver (CO), or Chicago (IL).

Salary: $80,000–$90,000 base + up to 25% quarterly bonus.

Company

A technology platform dedicated to creating meaningful camping experiences for everyone through an easy-to-navigate booking and management system.

What you will do

• Own Net Revenue Retention (NRR) for a strategic book of high-value enterprise accounts.
• Identify and close expansion opportunities including upsells, new product adoption, and property additions.
• Conduct Quarterly and Annual Business Reviews to align platform usage with customer revenue goals.
• Serve as the primary point of contact for owners, operators, and executives.
• Travel monthly to conduct in-person meetings with key strategic customers.
• Collaborate with Implementation, Support, and Product teams to ensure account health and feature adoption.

Requirements

• 3+ years of experience in Account Management, Customer Success, or Account Executive roles with revenue ownership.
• Proven track record of driving expansion revenue through upsell and cross-sell strategies.
• Proficiency in HubSpot or a comparable CRM for managing account health and reporting.
• Strong executive communication skills with experience running data-driven business reviews.
• Must be willing and able to travel monthly for in-person customer meetings.
• Must reside in the US or Canada (priority given to hiring hubs in MI, CO, and IL).

Nice to have

• Background in outdoor hospitality, campground management, or venue management.
• Experience in Vertical SaaS environments with long onboarding cycles.
• Familiarity with seasonal business models and revenue patterns.

Culture & Benefits

• Competitive medical, dental, vision, life, and disability insurance options.
• 401(k) plan with employer match.
• Flexible time off policy.
• Employee camping credit to experience the product firsthand.
• Commitment to a diverse and inclusive team environment.