Client Experience Manager (SaaS)

TL;DR

Client Experience Manager (SaaS): Managing operational needs of client accounts for a live event commerce marketplace with an accent on relationship building and platform adoption. Focus on driving account growth, coordinating internal teams to meet client goals, and resolving complex operational challenges.

Location: Remote (United States)

Salary: $75,000 - $85,000 / Year + Bonus + Equity

Company

hirify.global is the world's largest, fastest-growing privately-held primary ticketing and live event commerce marketplace.

What you will do

• Serve as the primary day-to-day contact for clients, acting as their advocate and managing daily needs.
• Monitor client engagement and platform usage to drive adoption, satisfaction, and account growth.
• Manage and resolve client tickets promptly while building client events on the hirify.global platform.
• Coordinate with Technical Solutions Managers to deliver feature demos and resolve complex technical challenges.
• Partner with the Client Onboarding Lead to ensure effective client setup and long-term success.
• Maintain organized client records in Notion and HubSpot to optimize success workflows.

Requirements

• 5+ years in client success, account management, or similar roles within ticketing, festivals, venues, or SaaS.
• Must be based in the United States.
• Bachelor's degree in business or a related field.
• Ability to travel up to 20% of the time and work on weekends as needed.
• Excellent communication, negotiation, and presentation skills.

Nice to have

• Proficiency in HubSpot, Notion, Slack, and Google Apps.
• Experience building and managing events, reporting, and digital marketing within primary ticketing platforms.

Culture & Benefits

• 100% remote flexibility with hybrid options.
• Comprehensive health, dental, vision, and life insurance plans.
• 401k with 50% match up to 3%.
• Flexible vacation policy, paid holidays, and birthdays off.
• Education stipend and parental leave.