Manager, Account Management (Logistics)

TL;DR

Manager, Account Management (Logistics): Managing and growing existing customer relationships in Japan with an accent on ocean and air freight services. Focus on building trust with local enterprise clients, driving account expansion, and collaborating with global teams to optimize supply chain operations.

Location: Must be based in Tokyo, Japan

Company

hirify.global is a technology-driven freight forwarder and logistics platform dedicated to making global commerce easy and accessible.

What you will do

• Manage and grow existing customer relationships in Japan, ensuring long-term account health.
• Drive account expansion through cross-sell and up-sell opportunities across Ocean, Air, and value-added services.
• Act as the primary local point of contact for key customers to build trust and ensure service quality.
• Coordinate with Tokyo operations teams to ensure fast issue resolution and strong execution.
• Collaborate with overseas sales teams to convert global shipper relationships into Japan-origin opportunities.
• Serve as a trusted advisor, advocating for customer needs while identifying win-win solutions.

Requirements

• 6+ years of experience in account management, sales, or supply chain operations.
• Native or business-level Japanese (verbal and written) required.
• Professional working English required.
• Strong understanding of Japan import/export trade flows and operational expectations.
• Solid working knowledge of Ocean (FCL/LCL) and Air freight.
• Proven track record of growing a book of business with Japanese enterprise customers.

Nice to have

• Experience supporting BCO and retail customers.
• Experience working in a technology-enabled freight forwarder or digital logistics platform.
• Experience as part of a country launch or new office build-out.

Culture & Benefits

• Opportunity to shape the future of a $10T global trade industry.
• Work within a diverse, dedicated, and engaged global workforce.
• Collaborative environment focused on innovation and customer-first values.