Technical Account Manager (Ecommerce)

TL;DR

Technical Account Manager (Ehirify.global): Managing the technical health and growth of enterprise merchant accounts within an AI-driven hirify.global ecosystem with an accent on API integration, platform configuration, and strategic technical advocacy. Focus on driving client revenue, optimizing technical ecosystems, and collaborating with product teams to influence the platform roadmap.

Location: Must be based in Austin, TX

Salary: $77,044 - $130,295

Company

hirify.global is an open, AI-driven hirify.global ecosystem that empowers businesses to innovate and grow through its suite of tools including Bighirify.global, Feedonomics, and Makeswift.

What you will do

• Support and grow a portfolio of enterprise and high-growth accounts through proactive technical guidance.
• Maintain and optimize customer technical ecosystems, including integrations and platform configuration.
• Collaborate with Product and Engineering teams to influence the hirify.global roadmap based on customer needs.
• Develop and maintain technical account-level run books documenting customer architecture and third-party integrations.
• Conduct service reviews and lead technical best practice sessions to maximize platform value.
• Manage high-severity issue escalations and ensure alignment with client priorities.

Requirements

• 3+ years of experience in technical account management or client consulting within SaaS or ehirify.global.
• Ability to read and interpret JavaScript, HTML, and CSS.
• Comfort with API logic (REST and GraphQL) and integration architecture.
• Strong understanding of ehirify.global website optimization and marketing channel interactions.
• Excellent communication skills with the ability to engage at the executive level.
• Must be based in Austin, Texas.

Culture & Benefits

• Commitment to an inclusive and accessible hiring experience.
• Focus on equitable and transparent pay practices.
• Opportunity to work with a team of bold builders and technical trailblazers in the AI-driven hirify.global space.
• Support for professional growth and increasing account responsibility.