Manager, Software Engineering - Contact Center Pro (AI)

Location: US Remote

Salary: $198,200–$297,400 USD for Zone 1 locations (CA, CT, DC, MD, MA, NJ, NY, VA, WA); $185,300–$277,900 USD for all other US locations. Additional annual bonus and equity are included.

Company

hirify.global builds software that helps businesses manage and grow their operations, including calls, messages, and contact center workflows.

What you will do

• Lead and grow a team of 13–14 software engineers through coaching, feedback, recruiting, and structured development plans.
• Define and execute quarterly engineering plans, manage agile ceremonies, track success metrics, and set day-to-day priorities.
• Provide hands-on technical leadership across architecture, design, code reviews, development practices, feasibility assessment, and technical risk management.
• Lead development of AI-powered call evaluation, lead identification, customer support capabilities, and AI Voice Agents for overflow and after-hours calls.
• Deliver secure, reliable features while balancing a complex monolith codebase with greenfield AI capabilities.
• Collaborate with senior leadership, engineering, product, and UX teams while communicating progress, risks, and impact to stakeholders.

Requirements

• 10+ years of software engineering experience, including 5+ years in engineering leadership roles.
• Proven ability to lead agile teams, drive execution, and deliver results.
• Strong technical foundation in modern frameworks, with hands-on .NET/C# experience preferred.
• Ability to guide architecture and development best practices across a complex, distributed, language-agnostic codebase.
• Excellent communication, collaboration, and cross-functional partnership skills.
• Passion for talent development and building high-performance engineering cultures.

Nice to have

• Experience with Grafana, Datadog, observability, or performance optimization.
• Experience building telephony or contact center products.
• Familiarity with AI/ML integrations or voice agent technologies.
• B.S., M.S., or Ph.D. in Computer Science, Engineering, or a related field.
• East Coast location.

Culture & Benefits

• Flexible time off, flextime, autonomous work support, and learning and development opportunities.
• Comprehensive onboarding, leadership training, programs, and events.
• Recognition programs, including Bonusly and peer-nominated awards.
• Company-paid medical, dental, and vision coverage, plus FSA, HSA, 401(k) match, and telehealth options.
• Parental leave, fertility, surrogacy, adoption, maternity, and breast milk shipping support.
• Pet insurance, legal advisory services, and financial planning tools.

Hiring process

• AI-assisted tools may support parts of the recruitment process, but hiring decisions are made by the hiring teams.