Merchant Store Excellence Manager

TL;DR

Merchant Store Excellence Manager: Managing and developing business relationships at the store level to drive performance objectives with an accent on Tax Free Shopping (TFS) and Dynamic Currency Conversion (DCC) business growth. Focus on executing in-store promotional plans, training merchant staff, and analyzing business statistics to achieve sales targets.

Location: Tokyo, Japan

Company

hirify.global is a leading provider of strategic technology and payment services for merchants and travelers.

What you will do

• Develop and manage business relationships at the store level to achieve mutual performance goals.
• Conduct initial and ongoing training for merchant staff to improve service expertise.
• Maximize TFS and DCC business performance by managing key KPIs including MCC, payment targets, and tokenization.
• Analyze business statistics to present insights and define actionable plans for store performance.
• Execute in-store promotional activities and ensure optimal service delivery according to company strategy.
• Document all merchant-specific information and activities in the CRM system.

Requirements

• Proven experience in account management or business development.
• Ability to manage sales targets and implement corrective actions when performance deviates.
• Strong analytical skills for business statistics and KPI management.
• Excellent communication skills for training and merchant engagement.
• Proficiency in CRM tools for activity documentation.
• Must be based in Tokyo, Japan.