Salesforce And FSL Support Analyst (Gamedev)

TL;DR

Salesforce and FSL Support Analyst (Gamedev): Providing technical support and system administration for Salesforce Field Service operations across Australia, New Zealand, and Asia with an accent on system optimization and reporting. Focus on identifying process improvements, delivering user training, and ensuring seamless service administration for field staff.

Location: Must be authorized to work in Greystanes, NSW, Australia without visa sponsorship.

Company

hirify.global is a world leader in gaming content and technology, delivering high-performance B2B solutions and mobile gaming experiences.

What you will do

• Deliver Salesforce Field Service assistance across Australia, New Zealand, and Asia.
• Provide technical support and gaming knowledge to the Service Administration team.
• Detect, document, and explore opportunities for system improvements within Salesforce.
• Generate and distribute Salesforce reports to various business stakeholders.
• Maintain and deliver comprehensive training to ensure effective platform usage.

Requirements

• Proven Salesforce experience with a focus on Field Service.
• Must be authorized to work in Australia without visa sponsorship.
• Proficiency in Microsoft Office products.
• Strong communication skills for training and team collaboration.
• Ability to work both independently and as part of a team.

Nice to have

• Familiarity with Electronic Gaming Machines.

Culture & Benefits

• Work with a world leader in gaming entertainment.
• Access to a robust benefits package.
• Opportunities for global career development.
• Inclusive environment valuing individual differences and diversity.