Client Success Partner (BPO)

TL;DR

Client Success Partner (BPO): Managing end-to-end client experiences and relationships for US and UK clients with an accent on proactive communication and seamless onboarding. Focus on coordinating cross-functional teams, resolving escalations, and driving account growth through high-touch service.

Location: Onsite in Ortigas, Pasig, Philippines

Company

hirify.global is a professional staffing and outsourcing firm that manages business operations for global clients.

What you will do

• Serve as the dedicated point of contact for assigned clients, building trusted relationships and delivering a white-glove service experience.
• Own the end-to-end onboarding process for new clients and placements, coordinating with Recruitment, IT, HR, and Operations.
• Proactively manage client concerns and escalations, resolving issues behind the scenes to remove friction from the client experience.
• Identify opportunities for account growth and additional staffing support by developing a deep understanding of client business goals.
• Maintain accurate documentation of client interactions, project milestones, and account statuses within the CRM.

Requirements

• Minimum of 4 years' experience in Client Success, Account Management, or Project Coordination.
• Excellent verbal and written English communication skills.
• Proven experience managing multiple stakeholders and complex project timelines simultaneously.
• Proficiency in using CRM platforms to maintain accurate client records.
• Ability to work the midshift schedule (2:00 PM - 11:00 PM PHT) to support US and UK clients.

Nice to have

• Experience within BPO, offshoring, staffing, or recruitment environments.
• Exposure to project management methodologies.
• Previous experience supporting clients based in the US or UK.
• Experience managing client retention and upselling initiatives.

Culture & Benefits

• HMO, Dental, and Life Insurance for the employee and one free dependent from day one.
• Paid leaves including Birthday, Vacation, Medical, and Maternity leave.
• Option to convert up to 6 vacation leaves into cash on the work anniversary.
• Active employee engagement activities including Year-End parties and Team Building.