Lead Customer Success Manager (Energy)

TL;DR

Lead Customer Success Manager (Energy): Managing a high-value portfolio of Power & Technology clients with an accent on driving adoption, strategic alignment, and retention during a 6-month maternity coverage period. Focus on translating complex energy market data into actionable insights for hyperscalers and technology leaders to support their capital allocation and infrastructure strategies.

Location: Must be based in Houston, TX (Onsite)

Company

hirify.global is a global leader in analytics, insights, and proprietary data for the energy and natural resources sectors, empowering organizations to navigate complex market transitions.

What you will do

• Act as a trusted advisor to senior stakeholders within a portfolio of high-value Power & Technology accounts.
• Deliver tailored success programs that drive measurable ROI, product adoption, and strategic alignment.
• Lead Quarterly Business Reviews to translate usage data into clear, actionable insights for customers.
• Monitor account health, mitigate risks, and partner with Sales to drive renewals and expansion.
• Develop and refine playbooks for the Power & Technology segment to scale customer success effectiveness.
• Advocate for customer needs by influencing internal Product, Research, and Commercial teams.

Requirements

• Must be based in Houston, TX for this onsite role.
• Proven experience managing complex, high-value B2B accounts.
• 2+ years of experience in customer success, account management, or client-facing roles.
• Strong understanding of power markets, energy transition, or infrastructure trends.
• Proficiency with Salesforce and Customer Success platforms.
• Ability to travel as needed for strategic customer engagement (10–20%).

Culture & Benefits

• Work at the intersection of energy transition, infrastructure, and digital growth.
• High autonomy with visibility across Sales, Product, and Research leadership.
• Collaborative environment focused on trust, inclusivity, and customer commitment.
• Opportunity to work with global hyperscalers and technology leaders.
• 6-month fixed-term contract providing immediate impact and ownership.