Senior Customer Success Manager

TL;DR

Senior Customer Success Manager (CSM): Own the post-sale utility customer relationship, ensuring successful Pano station installations and ongoing account health with an accent on enterprise SaaS expectations, renewals/expansions, and high-stakes executive communication. Focus on driving customer satisfaction, resolving delivery challenges through cross-functional collaboration, and contributing to product and service improvements based on client needs.

Location: US - Remote

Salary: $98,185–$157,410 + equity + commission

Company

hirify.global builds a web-based wildfire detection and intelligence platform combining advanced hardware, software, and AI.

What you will do

• Ensure swift execution of new Pano station installations by partnering with internal Operations and coordinating with Sales and Operations.
• Drive ongoing account management to maintain customer satisfaction and identify expansion opportunities.
• Support renewals and expansions in line with the “land and expand” strategy, partnering with Sales.
• Demonstrate executive presence through executive-level presentations, customer engagements, and strategic stakeholder meetings.
• Navigate SaaS customer expectations and proactively problem-solve delivery challenges with clients and internal teams.
• Contribute to product and service refinement by working closely with Product and Engineering based on client needs.

Requirements

• 5+ years of professional experience in technology consulting or customer relationship management, with strong preference for SaaS or enterprise software experience.
• Proven track record supporting Fortune 1000 customers with 6-figure recurring revenue outcomes.
• Strong direct customer interaction skills, including persuasive presentations and executive-level communication.
• Ability to manage multiple high-priority projects with strong attention to detail in a fast-paced environment.
• Experience working in cross-functional environments and a demonstrated ability to “get things done.”
• Travel expectations approximately 15%–25%.

Nice to have

• Experience in climate tech, safety, and/or disaster relief.
• MBA or MS, or relevant experience beyond BS/BA.
• Passion for environmental issues.

Culture & Benefits

• Hybrid-remote startup environment with remote-first work.
• Comprehensive medical, dental, and vision coverage.
• Matching 401(k) plan.
• Flexible paid time off.
• Stock options eligibility for full-time roles.

Hiring process

• Interviews focused on customer success/account management experience and executive communication.
• Discussion of SaaS customer expectations, renewals/expansions, and cross-functional delivery collaboration.
• Final evaluation of fit for climate/safety/disaster-relief mission and travel expectations.