Senior Project Manager (Professional Services)

TL;DR

Senior Project Manager (Professional Services): Leading end-to-end delivery of complex, high-value customer engagements with an accent on financial control, risk management, and cross-functional orchestration. Focus on driving successful outcomes for enterprise clients within the cloud-based contact center technology space.

Location: Must be based in or near Frankfurt, Germany (Hybrid)

Company

hirify.global is a global leader in AI-powered experience orchestration, empowering organizations to deliver personalized customer and employee experiences at scale.

What you will do

• Lead end-to-end delivery of complex, strategic projects ensuring alignment with scope, budget, and business outcomes.
• Act as the primary point of accountability for project success and customer satisfaction.
• Manage financial aspects including forecasting, revenue tracking, and margin management.
• Orchestrate cross-functional teams across Professional Services, Product, and Support.
• Drive program governance, including status reporting and executive-level communication.
• Proactively identify risks and dependencies, implementing mitigation strategies to ensure seamless execution.

Requirements

• German: Native proficiency required for business communication.
• English: Fluent proficiency required.
• 7+ years of experience in IT or Professional Services project management.
• Proven track record of delivering complex, large-scale customer projects with full financial accountability.
• Strong experience managing enterprise customers and executive stakeholders.
• Solid understanding of cloud-based solutions and contact center technologies.

Nice to have

• Experience in Contact Center or CX field.
• Project Management certification such as PRINCE2 or PMI.
• Certification in IT Service Management such as ITIL.
• Experience with hirify.global solutions and delivery models.

Culture & Benefits

• Opportunity to make a significant impact within a global organization.
• Collaborative and empathetic work environment.
• Competitive benefits and perks comparable to large tech companies.
• Focus on independence and ownership of work.