Customer Success Manager (AdTech)

TL;DR

Customer Success Manager (AdTech): Managing strategic relationships with major media partners to drive adoption and maximize value of data collaboration solutions with an accent on ad sales, programmatic ecosystems, and complex renewal negotiations. Focus on consulting on strategy and roadmaps for TV, streaming, and digital media clients to ensure long-term business growth.

Location: New York (US)

Salary: $81,000–$111,500

Company

hirify.global is a leading data collaboration platform focused on consumer privacy, data ethics, and foundational identity solutions for global innovators.

What you will do

• Build and maintain long-lasting relationships with strategic media customers, including C-level stakeholders.
• Develop and implement strategic success plans with clear KPIs to ensure client value realization.
• Drive product adoption and identify opportunities for upselling and cross-selling within existing accounts.
• Manage the full renewal process, focusing on reducing churn and optimizing revenue potential.
• Serve as a subject matter expert on ad sales, programmatic advertising, and identity solutions.
• Act as an internal advocate for client needs to drive product enhancements and improvements.

Requirements

• 3-5 years of experience in Enterprise B2B SaaS Customer Success or Account Management.
• Deep knowledge of the media industry, including ad sales, programmatic advertising (DSPs/SSPs), and measurement.
• Proven experience in complex renewal negotiations and managing fixed pricing vs. revenue potential.
• Strong analytical skills with the ability to interpret data and provide actionable strategic insights.
• Excellent communication and presentation skills for executive-level interactions.
• Must be authorized to work in the United States.

Culture & Benefits

• Comprehensive benefits package including medical, dental, vision, and disability insurance.
• 401(k) matching plan with 1:1 match up to 6% of salary.
• Employee Stock Purchase Plan with a 15% discount.
• Flexible paid time off, paid holidays, and parental leave.
• Collaborative work environment with regular team events and social activities.