Account Manager- Service/Repair

TL;DR

Account Manager- Service/Repair: Securing and maintaining service accounts and repair work while developing customer relationships to meet annual revenue goals, with an accent on B2B account management across Tier 1–3 customers and building capital plans. Focus on preparing repair proposals and service contract bids using estimating software, reviewing blueprints, and coordinating with operations to drive follow-up and conversions.

Location: Washington, DC

Salary: $70,100-$91,375

Company

hirify.global provides elevators and related services for buildings.

What you will do

• Exceed sales goals and quotas by using company tools to grow service/repair revenue and reduce cancellations.
• Manage service accounts by visiting Tier 1, 2, and 3 customers in the assigned territory and building relationships with customer stakeholders and groups (including BOMA).
• Develop customer capital plans to address short- and long-term building needs.
• Maintain product knowledge by attending training and studying factory equipment manuals and supplier information, including local elevator code requirements.
• Prepare repair job proposals by estimating labor and other job costs (including manual calculations when needed), reviewing blueprints, surveying equipment, and coordinating with operations for approvals.
• Prepare service contract bids and handle customer follow-up on quoted repairs and service contracts.

Requirements

• Bachelor’s degree or equivalent experience required.
• Minimum 1 year of B2B sales experience required.
• Strong attention to detail with proactive follow-up skills.
• Proven ability to succeed in a fast-paced environment and build relationships with customers and cross-functional colleagues.
• Excellent time management, organizational, and presentation skills.
• Ability to read and interpret architectural and/or blueprint/drawings (preferred).

Nice to have

• Salesforce experience.
• Ability to read and interpret architectural and/or blueprint/drawings.

Culture & Benefits

• Medical, dental, and vision coverage; FSA and HSA options.
• Company-paid disability and life insurance; optional life and dependent coverage.
• 401(k) Retirement Savings Plan with company match (dollar-for-dollar match on the first 5% contributed).
• Car allowance, fuel card, and monthly commission program.
• 15 days of vacation, 11 paid holidays, paid sick leave, and up to six weeks of paid parental leave after 90 days of full-time employment.
• Tuition reimbursement and Employee Assistance Program (EAP).

Hiring process

• Application review followed by interviews to assess sales/account management experience and fit for service/repair account work.