Customer Relationship Manager (Disbursements)

TL;DR

Customer Relationship Manager (Disbursements): Acting as the primary interface between the Disbursements department and internal/external stakeholders with an accent on operational efficiency and service excellence. Focus on managing complex relationships, resolving multi-dimensional business problems, and driving strategic process improvements within a global insurance environment.

Location: Must be based in London, UK (Hybrid)

Company

hirify.global Group is a Fortune 500 holding company specializing in insurance, reinsurance, advisory, and investment operations with a global presence.

What you will do

• Serve as the primary point of contact for internal customers and suppliers regarding disbursement activities.
• Challenge business and process owners to collaboratively improve operational efficiency.
• Manage escalations and resolve complex, multi-dimensional business problems.
• Implement effective communication mechanisms to meet stakeholder expectations.
• Collaborate with the leadership team to deliver operational and strategic goals.
• Identify and initiate process improvements to leverage technology and resources effectively.

Requirements

• Must be based in or able to work from London, UK.
• Proven ability to build and maintain trusted relationships with senior stakeholders.
• Strong analytical and systems thinking skills with a focus on continuous improvement.
• Ability to influence without direct authority and manage multiple priorities.
• High degree of flexibility and responsiveness in a fast-paced environment.
• Strong customer focus and judgment in boundary enforcement.

Culture & Benefits

• Competitive salary with annual bonus and strong benefits package.
• 25 days paid holiday plus Bank Holidays with buy/sell leave options.
• Comprehensive pension scheme, private medical and dental cover.
• Income protection, life assurance, and travel insurance.
• Supportive environment with extensive opportunities for career development and skill building.