SME Propositions Lead

TL;DR

SME Propositions Lead (Energy): Supporting the design, development, and delivery of customer propositions for SME energy services with an accent on tariffs, business energy management tools, and low-carbon solutions. Focus on aligning propositions with customer needs, commercial viability, and effective market delivery through cross-functional collaboration.

Location: Must be based in the UK (Nottingham, Solihull, or London) with a hybrid work model.

Company

A leading energy provider committed to customer-centric solutions, sustainability, and an inclusive, award-winning workplace culture.

What you will do

• Contribute to the end-to-end development and delivery of SME propositions from concept to launch.
• Support business case development, market research, and competitor analysis.
• Draft proposition requirements and collaborate with operations, digital, and technology teams.
• Monitor performance metrics including adoption, usage, margin, and customer satisfaction.
• Ensure all propositions align with regulatory requirements and company strategy.
• Design intuitive and accessible customer journeys and experiences.

Requirements

• Experience in product, proposition, or project delivery roles.
• Strong analytical and problem-solving capabilities.
• Ability to manage multiple tasks and adapt to shifting priorities.
• Effective communication skills for cross-functional collaboration.
• Knowledge of the retail energy market.
• Must be based in the UK and able to travel to company sites as required.

Nice to have

• Knowledge of low-carbon technologies such as EVs, solar, heat pumps, and battery storage.
• Familiarity with customer research and data analysis.
• Previous experience in SME commercial or operational roles.

Culture & Benefits

• Competitive salary and bonus opportunities.
• 26 days of annual leave plus bank holidays.
• Generous pension scheme and life cover.
• Industry-leading hybrid and family-friendly policies.
• Access to 20 flexible benefits with tax/NI savings.
• Inclusive workplace with dedicated support for growth and well-being.