Enterprise Product Support Specialist (AI)

TL;DR

Enterprise Product Support Specialist (SaaS/AI): Providing technical and strategic partnership for high-value enterprise customers to ensure long-term success and product adoption with an accent on complex technical troubleshooting and tailored workflow design. Focus on resolving high-level API and integration challenges and partnering with Product and Engineering teams to influence the roadmap.

Location: Hybrid, New York

Salary: $120K – $140K

Company

hirify.global is an AI-powered growth platform that helps organizations turn growth ideas into reality using unique data, signals, and AI research.

What you will do

• Manage enterprise-level technical cases from triage to resolution to ensure minimal operational disruption.
• Act as a trusted advisor for strategic accounts, recommending workflows and integrations to meet business goals.
• Serve as the primary subject matter expert on product features, APIs, and data integration capabilities.
• Collaborate with Product and Engineering to escalate critical bugs and advocate for enterprise needs in roadmap discussions.
• Develop enterprise-facing technical resources, including runbooks and best-practice guides.
• Identify account patterns to suggest product improvements, process changes, or automation opportunities.

Requirements

• Must be located in New York (Hybrid)
• Extensive technical expertise in APIs, complex data integrations, and SaaS architecture.
• Experience troubleshooting enterprise tech stacks, specifically Salesforce.
• Proven track record in enterprise SaaS support, technical account management, or solutions engineering.
• Ability to navigate multi-stakeholder environments and conduct executive-level conversations.
• Experience collaborating cross-functionally with Product, Engineering, and Customer Success teams.

Culture & Benefits

• Access to world-class coaches specializing in creativity and management.
• Equity offers and high-growth environment following a $100M Series C.
• Unique company culture that celebrates diverse personal interests and passions.
• Operational principles focused on negative maintenance and non-attached action.