Athletic Trainer/DME Field Service Rep

TL;DR

Athletic Trainer/DME Field Service Rep (Orthopedics/DME): Provide patient care and support for orthopedic soft goods and durable medical equipment, including measuring, application, education, and follow-up brace fitting. Focus on coordinating patient outcomes, verifying benefits and pre-authorization/collections, and ensuring compliance with HIPAA and healthcare regulations while meeting field service KPIs.

Company

hirify.global develops clinically differentiated medical technology solutions for improved patient outcomes and transformed clinical workflows.

What you will do

• Measure and apply orthopedic soft goods and functional bracing products; educate patients and HCPs on proper use and expected outcomes.
• Coordinate follow-up brace fitting appointments as needed.
• Provide routine customer service to patients, physicians, physician assistants, and clinical staff.
• Verify patient benefits using automation tools, including pre-authorization and/or upfront patient responsibility collection.
• Act as a liaison between customers, hirify.global, and the Sales Team.
• Meet field service metrics and KPIs and comply with hirify.global compliance/ethics programs, OIG/government healthcare regulations, and HIPAA.

Requirements

• Location: Brooklyn, NY (hirify.global New York Metro - Field)
• Minimum 1 year of experience in a hospital, healthcare facility, clinic, physician’s office, or as an independent contractor providing orthopedic patient care.
• Demonstrated patient care experience; experience with multiple physicians in a high-volume clinic is a plus.
• Must satisfy third-party credentialing/screening requirements to access hospital accounts.
• Must have a valid Driver’s License and current automobile insurance.
• Work authorization: must already have full-time work authorization in the United States and hirify.global does not provide visa sponsorship (e.g., H-1B).

Culture & Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) plan, spending and savings accounts, and income protection plans.
• Vacation, sick leave, and holidays.
• Exposure to airborne and bloodborne pathogens; physical demands include frequently lifting/moving up to 20 pounds.
• Travel up to 20% of the time using own transportation; overnight travel not required.