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Applications Engineer II (Mining Technology)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Applications Engineer II (Mining Technology): Supporting mining technology customers by triaging technical issues, resolving software problems, and maintaining Linux-based systems, networks, hardware, and field applications with an accent on root-cause analysis, deployments, and customer-site support. Focus on troubleshooting complex industrial systems, coordinating escalations across regional and global teams, and maintaining service continuity through after-hours support.
Location: Onsite in Tucson, Arizona, USA; travel to customer sites and work in industrial and mine-site environments are required.
Company
manufactures construction, mining, forestry, and industrial heavy equipment and develops mining technology solutions through its Modular brand.
What you will do
- Intake, triage, prioritize, and resolve customer support tickets based on criticality, urgency, and business impact.
- Perform root-cause analysis and resolve software issues across supported systems.
- Support Linux-based systems, Windows environments, mobile field computers, and applications, including log collection and basic analysis.
- Install, configure, troubleshoot, diagnose, repair, and replace networking and hardware components.
- Support deployments, upgrades, configuration changes, system-health monitoring, and persistent issue resolution.
- Communicate with customers and collaborate with regional engineers, field technicians, global support teams, and internal stakeholders on escalations.
Requirements
- Bachelor’s degree or equivalent relevant experience.
- Intermediate experience in technical support, system deployment, or field technology roles.
- Basic working knowledge of Linux and Windows environments.
- Strong communication, teamwork, and customer relationship management skills.
- Willingness to travel to customer sites and work in industrial environments.
- Knowledge of FrontRunner and/or Dispatch systems.
Nice to have
- Exposure to autonomous systems, mining technology, or industrial systems.
- Basic networking or hardware experience.
- Familiarity with ticketing systems, SQL, or scripting fundamentals.
- French, Spanish, or Japanese language skills.
Culture & Benefits
- After-hours support rotation is part of the role.
- Work follows established support processes, quality standards, and safety requirements.
- Safety awareness and safe work practices are required in office and mine-site environments.
- Collaboration takes place across regional, field, and global teams.
- Equal opportunity workplace committed to diversity and inclusion.
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