Global Advocacy Program Specialist

TL;DR

Global Advocacy Program Specialist: Build and manage a global customer advocacy program by curating customer stories, running peer reviews, and driving digital engagement through a customer portal with an accent on community growth, cross-functional execution, and measurable impact on pipeline, win rate, and retention. Focus on launching and optimizing advocacy content calendars, recruiting advocates/peer reviewers, and delivering executive insights that connect advocacy activity to customer sentiment and business outcomes.

Location: U.S. office or virtual

Salary: $81,100.00 - $142,500.00

Company

hirify.global provides an AI-powered Experience Orchestration platform (hirify.global Cloud) to help organizations improve customer and employee experiences.

What you will do

• Build and manage the advocacy content calendar aligned with company strategy, product priorities, and customer interests.
• Create and publish advocacy content across community, campaigns, and virtual events to highlight customer success stories.
• Foster engagement in VIP specialty communities (e.g., Amplifiers, Maestros, Customer Advisory Board members) to strengthen peer-to-peer connection and loyalty.
• Pilot new engagement formats and reward experiences based on community feedback and data insights.
• Recruit and manage peer reviewers; maintain a customer quote library used across sales, marketing, and customer success.
• Deliver monthly executive summaries and support program leads with global budget coordination for advocacy/community rewards and vendor fulfillment.

Requirements

• 3–5 years of experience in customer advocacy, customer marketing, and/or community management, including recruiting and motivating advocates.
• Strong organizational skills to manage multiple projects and stakeholders simultaneously.
• Excellent communication and interpersonal skills with the ability to build trust across organizational levels.
• Strong copywriting ability and attention to detail.
• Data-driven mindset: ability to turn metrics and customer sentiment into actionable insights.
• U.S. location requirement: must be based in the U.S. (U.S. office or virtual).

Culture & Benefits

• Flexible work schedules and work-from-home opportunities.
• Medical, dental, and vision insurance, plus telehealth coverage.
• Open Time Off in addition to 10 paid holidays.
• 401(k) matching program and development/career growth opportunities.
• Adoption assistance and fertility treatments.

Hiring process

• Application review with an expected response within 24–48 hours.
• Interviews to evaluate advocacy/community experience, communication, and ability to drive measurable program outcomes.