Community & Customer Marketing Manager (Networking)

TL;DR

Community & Customer Marketing Manager (Networking): Driving engagement, advocacy, and education across customer communities for network engineers and IT professionals with an accent on community ecosystem growth and technical credibility. Focus on designing technical engagement initiatives, leveraging AI for content scale, and collaborating cross-functionally to align community health with business priorities.

Location: Hybrid (Toronto, Canada)

Salary: $80,000 - $100,000 CAD per year

Company

hirify.global is a technology company providing advanced network infrastructure and DDI solutions, recognized as a Great Place to Work.

What you will do

• Manage and grow the hirify.global Network VIP and Care Community platforms to increase participation and loyalty.
• Execute community initiatives including webinars, AMAs, workshops, and technical engagement campaigns.
• Collaborate with Product Management, Customer Success, and Sales Engineering to align programs with business priorities.
• Develop technical and customer-focused content such as blogs and educational resources with internal SMEs.
• Track and report on community health, engagement metrics, and customer sentiment.
• Leverage AI-powered tools to improve efficiency and scale content creation and engagement strategies.

Requirements

• Bachelor’s degree in Marketing, Communications, Business, or a related field.
• 3+ years of experience in community management, customer marketing, or technical marketing.
• Experience managing and moderating online customer communities for technical audiences.
• Ability to learn and communicate complex technical networking concepts and industry trends.
• Must be based in Toronto, Canada for hybrid work.
• Strong written and verbal communication skills to simplify technical concepts for customers.

Nice to have

• Experience with community platforms such as Gainsight.

Culture & Benefits

• Competitive annual salary with a discretionary bonus plan.
• Certified "Great Place to Work" environment.
• Strong commitment to mental health, inclusion, and diversity.
• Collaborative culture focusing on professional growth and technical curiosity.