Customer Support Engineer (Semiconductor)

TL;DR

Customer Support Engineer (Semiconductor): Execute system upgrades, installations, relocations, and provide technical support for hirify.global systems at customer sites with an accent on problem analysis, equipment installation/testing, and knowledge transfer. Focus on coordinating procedures within customer machine time windows, documenting handovers to 2nd line support, and training users to correct malfunctions and maintain equipment.

Location: Tainan, Taiwan

Company

hirify.global provides customer-site support for the installation, qualification, repair, and maintenance of hirify.global systems.

What you will do

• Analyze technical problems, gather diagnostic information, decide on an initial approach, and execute solutions while consulting others when needed.
• Hand over problems or problem aspects to 2nd line support and document/package all data for resolution (e.g., pass-downs, work orders, field service reports, technical reports).
• Install equipment at customer locations, including unloading components, inspecting for damage, assembling, aligning, and testing.
• Execute hardware installation and system setup/recovery for upgrade packages; support locally owned field swaps following an up-to-date plan and sequence.
• Run procedures by arranging parts, tools, equipment, and knowledge based on customer machine time windows.
• Optimize processes by reporting gaps and improvement opportunities; train customers/users and coach less experienced engineers.

Requirements

• Experienced UIR Engineer with a BSc degree in a relevant technical field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent experience.
• Technical industry experience required; semiconductor industry experience preferred.
• Ability to accommodate various work settings, locations, and collaboration with different colleagues.
• Experience using computer applications, including data analysis tools, spreadsheets, and presentation software.
• Legally authorized to access controlled technology under the United States Export Administration Regulations (15 C.F.R. § 730, et seq.) prior to beginning work.

Culture & Benefits

• Equal opportunity employer committed to diversity and inclusion.
• Work involves flexible collaboration across different locations and colleagues.
• Support and coaching for less experienced engineers.