Customer Support Technician II (T2) (Semiconductor Equipment)

Location: Hillsboro, Oregon, United States; on-site requirements apply. Travel is required approximately 10% of the time. Relocation is not available.

Salary: $20.00–$27.50

Company

hirify.global develops materials science and engineering solutions used in semiconductor chips and advanced displays.

What you will do

• Collaborate with Field Service Engineers to maintain customer equipment.
• Perform preventive maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Apply basic diagnostic techniques to assess equipment and address technical issues with guidance.
• Use digital analytics to understand maintenance activities and improve equipment performance.
• Communicate directly with customers and coordinate field service activities.

Requirements

• Mechanical aptitude and willingness to learn electrical, mechanical, and vacuum systems.
• Effective written and verbal communication skills.
• Basic knowledge of Microsoft Excel, Word, and PowerPoint.
• Valid driver's license and ability to obtain a passport if travel is required.
• Ability to meet all on-site, safety, environmental, and COVID-19 protocol requirements.
• Ability to work in clean rooms, tight spaces, at height, and around noise, electricity, and industrial equipment; lift up to 35 lbs. and use personal protective equipment.

Nice to have

• 1–2 years of customer or field service support experience or related technical experience.
• Knowledge of pneumatics, hydraulics, electronics, vacuum systems, or thermodynamics.
• Familiarity with hand tools and digital multimeters.

Culture & Benefits

• Supportive environment focused on learning, development, and career growth.
• Employee health and wellbeing programs.
• Comprehensive benefits package.
• Potential eligibility for bonus and stock award programs.