Senior Director Client Delivery (Proptech)

TL;DR

Senior Director Client Delivery (Proptech): Shaping and executing the strategic direction of client delivery for real estate broker operations with an accent on operational excellence and complex solution implementation. Focus on scaling delivery methodologies, leading cross-functional teams, and driving measurable business outcomes for high-impact enterprise engagements.

Location: Dallas, TX

Salary: $134,400 - $188,000 USD

Company

hirify.global is a global provider of property intelligence and real estate broker solutions, dedicated to making the property industry faster, smarter, and more people-centric.

What you will do

• Define and execute the strategic vision for client delivery aligned with organizational growth.
• Oversee end-to-end delivery for complex client projects, serving as an executive sponsor for strategic relationships.
• Lead, mentor, and grow a high-performing team of delivery professionals and managers.
• Partner with product and technology teams to evolve delivery frameworks and onboarding experiences.
• Monitor KPIs and delivery metrics to eliminate bottlenecks and drive operational efficiency.
• Collaborate with Sales and Customer Success to support client renewals and expansion strategies.

Requirements

• 15+ years of experience in client delivery, implementation, or customer success within SaaS or B2B technology.
• 7+ years of senior leadership experience managing cross-functional delivery teams in a matrixed organization.
• Proven track record of managing large-scale, complex enterprise implementations.
• Strong understanding of project management methodologies (Agile, Waterfall, hybrid).
• Exceptional communication, negotiation, and executive presence.
• Bachelor’s or Master’s degree in Business, Computer Science, or Engineering.

Nice to have

• MBA degree.
• Familiarity with mortgage, financial services, or real estate technology industries.
• Certifications such as PMP, ITIL, or Lean Six Sigma.

Culture & Benefits

• Comprehensive health coverage including medical, mental health, and wellness support.
• 401(k) retirement plan with company match.
• Generous PTO, 11 paid holidays, and well-being/volunteer time off.
• Up to 16 weeks of fully paid parental leave and baby stipend.
• Annual well-being stipend and tuition assistance up to $5,250.
• Inclusive work environment focused on professional growth and innovation.