Service Delivery Manager (P&C)

TL;DR

Service Delivery Manager (P&C): Managing end-to-end delivery of IT services for large financial accounts with an accent on SLA adherence and stakeholder engagement. Focus on optimizing service delivery processes, managing complex escalations, and leading digital transformation initiatives.

Location: Piscataway, NJ

Salary: $150,000 – $160,000 per year

Company

Global consulting firm combining creativity and innovative technology to deliver digital solutions for financial services and technology firms.

What you will do

• Direct end-to-end delivery of contracted services, ensuring performance against SLAs, KPIs, and client expectations.
• Engage and influence senior client stakeholders and internal leaders to align business priorities.
• Lead large-scale, cross-functional initiatives to optimize service delivery processes and achieve operational efficiencies.
• Manage complex service escalations, ensuring swift resolution and clear communication.
• Oversee regular service reviews, executive-level reporting, and compliance with contractual requirements.
• Mentor and develop high-performing service delivery teams to foster a culture of excellence.

Requirements

• 12–15 years of experience in IT service delivery management and stakeholder engagement.
• Extensive experience in the P&C domain.
• Must be located in or able to work from Piscataway, NJ.
• Mastery of ITIL practices, SLA management, and operational risk/compliance.
• Bachelor’s or Master’s degree in Business Management, IT, or a related field.
• ITIL, PMP, or similar service management certifications.

Nice to have

• Knowledge of cloud, automation, or emerging technology trends in service delivery.
• Experience with global delivery models and multi-location operations.
• Strong strategic thinking and a continuous improvement mindset.

Culture & Benefits

• Comprehensive insurance plan including medical, dental, vision, life, and disability.
• Retirement savings plans and commuter benefits.
• 10 days of paid annual leave plus sick leave and national holidays.
• Access to on-demand Udemy for Business and internal coaching via FinLabs and CoE.
• Higher education certification policy and extensive professional training opportunities.
• Diverse and inclusive global work culture with flexible workplace arrangements.